Client relations Executive
Interact with customers and make follow-up calls in order to collect the amounts due and Upselling.
Building and maintaining a relationship with the existing clients.
Engage, Retain and Upsell existing customer accounts by delivering great customer experiences.
Call existing customers and establish buying cycles, customer needs and create a customer supplier relationship.
Timely payment & collections from the customers
Interaction with customers Emails & over the phone.
Process payments and refunds
Increasing the company’s sales by upselling its services.
Resolve billing and customer credit issues
Update account status records and collection efforts
Updating the existing customers on the ongoing projects.
Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.
Required Candidate profile
Proven experience as a CRM Executive/Sr. Executive, BDM, Customer Success or Collection Specialist role
Team handling experience is a plus point.
Knowledge of billing procedures and collection techniques
Working knowledge of MS Office and databases
Patience and ability to manage stress
Excellent communication skills (written and oral)
Skilled in negotiation
Problem-solving skills
Bachelors degreeA candidate from B2B & B2C experience is preferred.